Service Level Guarantee
Because actions always speak louder than words
Our costs lawyers are proud of our reputation for client care. It’s why we offer a Service Level Guarantee – where if you don’t think we’ve delivered the highest level of service to your legal team, we’ll reduce our fee by up to 20%, subject to the structure you use.
We also place great importance on getting to know you and your needs to find the most cost-effective and successful solution – together.
Uncertainty. Mistakes. Complacency. Some things you never want to experience when working with a costs firm. All too often though, Costs Lawyers promise you the world. Then – 3, 6 or 12 months down the line – their high level of service starts trailing off.
That won’t happen with Paragon Costs Solutions. We believe in: being available, responding to phone calls and emails promptly, providing clear written communications and explanations, giving unequivocal and commercially pragmatic advice, and accurate turnaround times on estimates.
Overall, you’ll find us easy to work with at all times.
Don’t just take our word for it…
You have our Service Level Guarantee
If you don’t think we’ve met our stringent service standards, subject to the fee structure you choose, we’ll reduce our fee by up to 20%.
We will:
- Tell you when we’ve received your files
- Estimate the time and fee for providing any service
- Use the latest software for accuracy and efficiency
- Say who will be working on your file
- Ensure you’re kept up to speed on developments
- Keep you informed in relation to our costs
- Act in your best interests
- Treat all clients fairly
- Keep your information confidential
All you have to do is:
- Provide a complete and organised file
- Supply all time and ledger reports
- Respond to any of our queries
If you’re interested in our Service Level Guarantee call us on 0845 110 9595 to find out more.